Quality Events and Actions
Expandable’s optional Quality Events and Actions module is designed to provide quality-conscious manufacturers an across-the-board option for tracking and logging of quality issues that impact their direct business, their supply chain and customers.
Use the Quality Event tab to log the details of a quality event and assign one or more actions designed to contain, investigate, resolve, validate, prevent and close the event issue.
Whether the result is a simple quality process or more involved procedure like an eight disciplined quality resolution process, the Quality Event tab provides a method for designing and codifying corrective actions.
MODULE FEATURES
Events can be Categorized by General Event, Event Reason and Event Resolution with an associated Status and Prioritization, each with a user-defined label that’s validated with dictionary values.
The module’s simple user-defined structure allows the system to support a wide variety of defined events including RMA, Quality Inspection, MRB Finding, MFG Deviation, Customer Complaint, Non-Conformance, Personnel Event or others, depending on the quality assurance needs of the business.
Detailed data capture and query allows the quality manager to view quality events by any user-defined metric and create Pareto charts over those values to detect trends by product, process, customer, supplier, employee, reason or resolution.
Add notes or attachments and assign the Event and/or Action to a particular primary/alternate person or group to work the details.
Information in Events and Actions can be reviewed and analyzed to identify trends, measure results and gauge the effectiveness of actions.
Events can be directly linked to integrated ERP data for the “who, what, when and where” of a quality event.
Who:
- Customer for tracking customer driven events
- Supplier/Vendor for tracking supplier quality events
- Employee for tracking training or other internal events
- General Other user entered person
What:
- Sales Orders
- RMAs
- Work/Rework/Job Orders
- Purchase Orders
- Inventory
- Product Quality Parameter Measurement
- General Other user entered process
Who:
- Part Master with any associated product traceability
- Lot ID
- Serial Number(s)
Use the Quality Event tab to log the details of a quality event
Likewise, the Action(s) attached to the Event can also be linked to the who, what, when and where the responsibilities lie for resolution of the action.
Action records linked to an Event are summarized in the main event window grid for ease of outlining the actions taken toward closure of a quality event and so users can drill into the action details with a simple click of the mouse.